Privacy Policy

Overview

This Privacy Policy applies to information collected by Dwelling Grace by Sabrina (“Dwelling Grace,” “we,” “us,” or “our”) through our website, online forms, applications, communications, and services.

Dwelling Grace provides interior design, room transformation, design consultation, and related services. By accessing our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect information that you voluntarily provide when you inquire about our services, submit an application, complete a Room Audit intake form, communicate with us, or become a client.

Information you provide may include:

• Your name
• Email address
• Telephone number
• Mailing or project address
• Information about your home, room, or design project
• Project goals, preferences, timeline, and budget information
• Photographs or other materials you choose to submit
• Responses submitted through questionnaires or application forms
• Communications you send to Dwelling Grace
• Other information you voluntarily provide to us

Information collected automatically

When you visit our website, certain technical information may be collected automatically through cookies and similar technologies. Depending on the technologies enabled on the website, this may include your IP address, browser type, device type, referring pages, pages viewed, approximate location, interaction data, and similar website usage information.

How We Use Your Information

We may use information collected through Dwelling Grace for legitimate business purposes, including to:

• Respond to questions, inquiries, and service requests
• Review Signature Transformation applications
• Process Room Audit intake information
• Determine whether our services are a good fit for a prospective client
• Schedule consultations or project-related conversations
• Provide and improve our interior design and transformation services
• Communicate with prospective and current clients
• Maintain business and client records
• Improve our website, services, and customer experience
• Understand how visitors interact with our website
• Protect against fraud, abuse, or security threats
• Comply with applicable legal and regulatory requirements

Applications & Online Forms

Dwelling Grace uses online forms to receive inquiries, applications, and information from prospective clients, including our Signature Transformation Application and Room Audit Intake Form.

Our website and forms may be hosted or processed using third-party technology providers, including LeadConnector / HighLevel and related service providers. Information submitted through these forms may therefore be processed and stored through those systems on our behalf.

Please only submit information that is reasonably necessary for us to understand your project and provide the requested service. Do not submit highly sensitive personal information through our general website forms unless we specifically request it and provide an appropriate method for doing so.

Cookies & Website Analytics

Our website may use cookies, pixels, analytics technologies, and similar tools to operate the website, remember preferences, understand website traffic, measure performance, and improve the visitor experience.

Some technologies may be provided by third-party website, analytics, advertising, form, or marketing service providers. These providers may collect information about your device and interactions with our website according to their own privacy practices.

You can generally control cookies through your browser settings. Blocking certain cookies may affect how portions of the website function.

How We Share Information

We may disclose personal information when reasonably necessary to operate Dwelling Grace and provide our services.

This may include disclosure to:

• Technology providers that host or support our website, forms, CRM, email, scheduling, and business systems
• Payment processors when payment services are used
• Professional advisers such as attorneys, accountants, or other advisers when reasonably necessary
• Contractors, vendors, or service providers involved in delivering an agreed client service, where appropriate
• Government authorities or other parties when disclosure is required by law or reasonably necessary to protect our legal rights, users, or business

We do not disclose personal information to unrelated third parties simply for them to use for their own independent purposes except where you direct or authorize us to do so, or where otherwise permitted or required by law.

Email, Phone & Other Communications

When you submit an inquiry or application, we may use the contact information you provide to respond to your request, follow up regarding your project, schedule a conversation, or communicate with you about services you have requested.

If you separately consent to receive promotional or marketing communications, we may also send communications consistent with that consent. You may unsubscribe from promotional email communications using the unsubscribe option included in those messages.

Transactional, administrative, appointment, or service-related communications may still be sent when necessary to fulfill a request or manage an existing client relationship.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect the personal information in our possession or control.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted through the internet or stored electronically.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, maintain appropriate business and client records, comply with legal obligations, resolve disputes, and enforce agreements.

Retention periods may vary depending on the type of information, the nature of the client relationship, and applicable legal or operational requirements.

Your Privacy Choices

Depending on where you reside and applicable law, you may have certain rights regarding your personal information.

You may contact us to request that we review, correct, or delete certain personal information that you previously provided to us, subject to applicable legal exceptions and legitimate recordkeeping requirements.

You may also opt out of promotional emails by using the unsubscribe link included in the applicable communication.

We may need to verify your identity before fulfilling certain privacy-related requests.

Children's Privacy

Dwelling Grace's website and services are intended for adults seeking interior design and related services. They are not directed to children under the age of 13, and we do not knowingly seek to collect personal information from children under 13 through this website.

If we learn that personal information from a child under 13 has been collected through the website without appropriate authorization, we will take reasonable steps to address it.

Third-Party Websites & Services

Our website may contain links to third-party websites, social media platforms, scheduling tools, payment services, or other external services.

Dwelling Grace does not control the privacy practices of third-party websites or services. When you leave our website or interact directly with a third-party service, that provider's own terms and privacy policy may apply.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, website, technology, business practices, or applicable requirements.

When the policy is updated, the revised version will be posted on this page and the effective date above may be updated. We encourage visitors to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact Dwelling Grace.